Return & Refund Policy
As you may be aware, custom printed products cannot be restocked. In fact, the industry standard for customized products dictates a no return and a no refund policy with the exception of items that are unusable. Unusable items include but are not limited to broken glassware, bent or misshapen bottle openers, cracked or broken license plates, etc. Items with production quality flaws are wholly non-refundable, but may be eligible for a discount or refund. If you receive an order with unusable items, you must contact us within seven days of receiving your order. We require photographic evidence of the unusable items prior to any credits being issued.
Satisfaction Guaranteed on all of our products returned in original condition within 30 days for a refund or exchange. All returns are subject to an RMA approval prior to return. Restocking fees may apply. All damaged products must be reported to us for exchange within 7 days of delivery, as we must file these requests with our carriers. Reported issues past 7 days may be disqualified from RMA replacement and further support. All returns are subject to an RMA approval prior to return. Please visit our Contact page and use the Ticket System to request an RMA return notification. Returns will not be accepted unless they are complete. All original boxes, packing materials, parts, components and pieces must be returned to us for a return to be processed. If anything from the original product, including packing material, isn’t included in the return, a refund or exchange will not be granted. Packages must have the RMA number written on at least 3 sides of the box being returned to be properly processed.
issues with packaging, incorrect or missing items, or other order errors must be reported within 7 days of delivery. Any missing or damaged items must be reported within 7 days of delivery.
Products that are returned that were purchased using a credit card or eCheck are subject to a 15% charge to cover credit card or eCheck processing fees. Orders cancelled after processing, but prior to shipping are subject to a 10% charge to cover credit card processing fees. Videos and CD's are subject to a 25 % restocking fee. Shipping charges are non refundable.
LogoBarProducts.com will not be held accountable for the misuse of any products. LogoBarProducts.com makes every effort to ensure that your package is packed and shipped correctly. However, from time to time occasional errors are made. If you receive an incorrect item please contact our customer service department for assistance in correcting the error. We may request that the incorrect item be returned to us at our expense. If the item is not returned you may be charged for the incorrect item.